Our Customer Service Support Center is staffed by knowledgeable representatives who can answer your questions, help you open an account, fix a problem, or connect you with a bonded broker to take your order.
Send us an email anytime:
Our offices are staffed from 7:00 a.m. to 4:00 p.m. (Arizona time zone) Monday through Friday, excluding holidays. We strive to respond to every email we receive within 24 hours, but typically do so in half that time or less.
Our support team is standing buy to answer your calls Monday-Friday, 7:00 a.m. to 4:00 p.m. (Arizona time zone), excluding holidays:
Local (Arizona) and from outside the US:
Find answers to the questions we receive the most, including questions about opening and funding a SmartMetals® account, buying and selling precious metal, shipping and storage, and more.
To send a check, account application, or other documents by mail or courier:
The Hard Assets Alliance
750 Third Ave
New York, NY 10017